Refund & Cancellation Policy
Last updated: August 2026
1. Cancellation by Customer
If you cancel your booking more than 48 hours before the scheduled pickup time, you will receive a 100% refund of the booking amount. Cancellations made between 24 and 48 hours before pickup will be eligible for a 50% refund. Cancellations made less than 24 hours before pickup, or no-shows, will not be eligible for any refund.
2. Cancellation by Us
In rare circumstances, such as vehicle breakdown, extreme weather conditions, or operational issues, we may need to cancel your booking. In such cases, you will be offered an alternative vehicle (if available) or a full 100% refund of the booking amount.
3. Early Returns
If you choose to return the rented vehicle before the scheduled drop-off date or time, no refunds will be provided for the unused duration of the rental period.
4. Refund Process
All eligible refunds will be processed back to the original method of payment used during the booking. Please allow 5-7 business days for the refunded amount to reflect in your bank account or credit card statement, depending on your bank's processing times.
5. Security Deposit Refunds
Any security deposit collected at the time of pickup will be refunded in full at the time of drop-off, provided the vehicle is returned in the same condition as it was rented, with no damages, traffic violations, or pending dues.